Shipping Policy

 Shipment processing time

All orders are processed within 2–3 business days of receipt. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Free Shipping to all areas in Hong Kong and Macao for purchases above HKD$300.
• If your purchase is below HKD$300, there is a small shipping fee of HKD $30.
• We provide only standard shipping (5-7 business days) for US orders.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Joy Zoomies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Incorrect Shipping Address and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Joy Zoomies will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.